We have a new collections agency! Fraudsters
will now be hearing from Benchmark Receivables Management,
LLC out of Marietta Georgia.
Yet another GOOD REASON to contact me and work
things out before issuing a chargeback. Chargebacks are NOT
meant to be an automatic refund, they are to PROTECT YOU against
actual fraud. I am always at toll free 1-866-423-4055!
POLICY: ALTHOUGH YOUR SATISFACTION IS TOP PRIORITY,
MASKS ARE NON RETURNABLE UNDER ANY CIRCUMSTANCES... WITH
the items you wish to purchase carefully.
do you have a no-returns policy?
When you purchase a mask, I then purchase that item from the
studio or manufacturer. They do not give me refunds. Ever.
If you return a mask to me, you are forcing me to buy it.
I am not buying your mask.
Health Department regulations: You cannot return underwear,
either (and for much the same reasons).
Predatory returns are rampant in this industry, and are not
tolerated. A 'predatory return' is one made with the intention
of use and return. An example of a predatory return is someone
who buys a mask, wears it to a party, and returns it for refund.
A no returns policy is in effect for almost every established
mask selling site on the internet. This is usually in their
fine print, it
is on my home page in
bold, easily visible text.
We all learned the hard way.
Some people think they were born on a throne... I have had
people decide that they were going to purchase a mask and
return it anyway (lying to the credit card company and challenging
the purchase, for example)... despite the policy being clearly
stated here and on the home page. These royals are cheerfully
reported to a collection agency.
Many of the talented artists I am honored to represent are
just starting out. They may be living in humble circumstances
to support their art, and cannot afford to have their masks
forced back upon them. Having been a professional sculptor
myself, I have a deep respect for this, and ask my customers
to feel the same.
When it gets close to Halloween, I
cannot guarantee halloween delivery by the 31st.
I will put notices up on the site to keep you informed, and
abide by them. In 2002, I put up a no-guarantee of Halloween
delivery on the 25th. Orders that did come in were
notified of non-delivery by the 31st before the orders
were processed. This cost me alot of
business, but I would rather be up front with you than have
your Halloween ruined because you don't have your mask.
REFUNDS.... !!!! NO
RETURNS... !!! EXCEPT.....
a mask is damaged or has a major defect in manufacture.
This does NOT include small blems that arise from having
a human (artist) make your mask or small blems that occur
as an unavoidable and natural effect of manufacture (latex
commonly has natural pin hole sized marks that do not go
all the way through the masks that are hidden by the paint/hair/etc).
example, if ordering the Chimp mask, the item is made by
hand and if a few hairs are out of place it just means you
own a fine high quality mask that was not made by a machine.
Congratulations, enjoy your mask for the rest of your life.
you get a mask that is torn, has clumps of hair missing
(unless it is supposed to have clumps of hair missing
as in a zombie), that may be a defect of manufacture. If
you get one of those (has not happened yet, but it could),
an artist that is not producing quality merchandise, or
is misrepresenting their work to me or my customers, I need
to know (has not happened yet, but it could).
is securely encrypted for your protection using the industry
standard SSL technology. Credit card authorizations or transactions
are processed using a secure interface.
Charges to your card will be billed to Lutz
LEGAL NOTICE OF PURCHASE CONTRACT:
In purchasing a mask, you [purchaser] agree that the limitations
for any and all damages, fees, costs, and expenses relating
to, directly or indirectly caused by the use, misuse, ownership,
or handling of any mask is limited to the actual purchase
price of the mask you purchase in every circumstance. Purchaser
assumes total and complete responsibility for any and
all damages, and will hold harmless the vendor
[Lutz Enterprises Inc], and hereby waive any and all tort
or right of legal recourse in perpetuity. Placement of
your order will be deemed acceptance of this written limited
Refunds......No Returns. Choose wisely!!
Your personal information such as e-mail address, name, phone,
etc are used solely for the purpose of fulfilling your order.
do not maintain a mailing list nor do we share your personal
info with any third parties under any circumstances.
We may call to verify your delivery address
or verify your order at our discretion (this is as much for
your protection as ours), but your phone number will never
be otherwise used or shared.